I hate automated answering services. Period. For the most part, I refuse to use them. My usual response, for the voice-activated versions, is to speak in tongues that would make me a celebrity in a revival tent. I find that gets me to a living human attendant faster even than repeatedly pressing zero.
There's hope though. According to an article in today's Gazette, some businesses are seeing the light.
Oh man, are you going to love this:
ReplyDeleteGetHuman.com
I bet the glossolalia is fun, though.
SWEET! I love the database with the shortcuts for getting a human. I couldn't find a way though, to see why some companies (like the Disneyland Resort, for instance) have their calls go "Direct to human" to start with, and yet they get an F. "Is a puzzlement."
ReplyDeleteIf you're really interested, their published methodology for ratings is here:
ReplyDeletehttp://www.gethuman.com/standard/